Remi is an AI receptionist for GPs, dentists, specialists and allied-health practices. It answers every call 24/7 in English & Afrikaans, books and reschedules, fields medical-aid questions, sends the intake form — and quietly chases outstanding patient balances — while you're with a patient, after hours, or on a public holiday. And every month, it shows you the rand value it recovered.
Tap “Talk to Remi” (bottom-right) to hear it answer live · 1-week free trial
The problem
The phone rings mid-consult, at reception's lunch, or after hours — so it goes to voicemail, and most patients don't leave one. They call the next practice on their medical-aid list. Your front desk can't catch every call, chase every unpaid account, and send every intake form. Remi does all of it, instantly, around the clock.
How a call goes
No menus, no “press 1.” Remi just talks — and the caller can interrupt naturally, the way they would with a person.
Anything clinical or sensitive is escalated to a person, with a summary — Remi never gives medical advice.
Built for a medical front desk
"I need to see someone about my knee" → the right appointment type and length. It works out what patients mean, not just keywords.
Answers what to bring, referral requirements and what you accept — straight from your practice's knowledge base.
New patient? The intake form goes out automatically, so they arrive ready and your consult starts on time.
WhatsApp confirmations and reminders at 48h, 24h and 2h — fewer empty slots and late cancellations.
With PaidUp added, Remi politely follows up unpaid patient accounts over WhatsApp & email — with one-tap payment links — until you're paid.
Clinical, sensitive or complex? Remi takes a message or hands off to a person, with a summary — never winging it, never giving medical advice.
One hire, four jobs
Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin — and reports the rand value it brings back every month.
Chases outstanding patient balances over WhatsApp & email with one-tap payment links — politely, until they're settled. From R299/mo as PaidUp.
Fills cancelled slots from the waitlist, nudges overdue check-ups to rebook, and turns happy patients into Google reviews — you approve every campaign.
Phones to confirm high-value appointments the day before, sends the morning brief, and runs staff clock-in & leave over WhatsApp.
Meet the whole team on the Remi homepage →
Practice-ready
Remi runs alongside your booking system — no rip-and-replace — and treats patient information the way a healthcare practice has to.
Pricing
R2,900/mo
vs R10,800/mo for a full-time medical receptionist who still goes home at 5
Remi by city: Cape Town · Johannesburg · Durban · Pretoria
Chasing outstanding patient accounts too? Add PaidUp from R299/mo, or go Complete for the full back office. See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the latency and voice quality yourself — no obligation.
Prefer WhatsApp? Message us here →
Tap “Talk to Remi” in the corner to have a live conversation with it right now — then put it on your practice number in a couple of days.
Book a free demoOr start your trial — from R2,900/mo
Questions
Yes. Remi writes bookings, reschedules and cancellations straight into Google Calendar, Cliniko or Nookal in real time, so the diary a patient hears about on the phone is the same one your front desk is looking at. Because it reads live availability, it will not double-book a slot.
It answers the routine ones — which medical aids you bill, whether a referral letter is needed, what to bring, where to park — from a knowledge base you control. Anything clinical, unusual, or outside that knowledge base is escalated to a human instead of guessed at. Remi does not give medical advice.
Yes. We sign a POPIA operator agreement with your practice, patient data is stored securely on EU-hosted infrastructure, and Remi only collects the information your practice asks it to collect.
Remi · Standard is R2,900/month and includes 1,000 talk-minutes (roughly 38 minutes of live calls a day), with additional minutes at R1.85/min. The average full-time medical receptionist in South Africa earns about R10,800/month before UIF, leave cover and recruitment — and still goes home at five. You can start with a free 1-week trial.
No. You keep your existing number and forward it to Remi, so nothing on your website, Google listing or letterhead has to change. If a call is ever missed, Remi sends the caller an instant WhatsApp text-back so the patient does not simply phone the practice down the road.
More of Remi