Remi is an AI receptionist for physio practices. It answers every call 24/7 in English & Afrikaans, books and reschedules, fields medical-aid and session-package questions, and sends the intake form — while you're in a treatment room, after hours, or on a public holiday. And every month, it shows you the rand value it recovered.
Tap “Talk to Remi” (bottom-right) to hear it answer live · 1-week free trial
The problem
The phone rings mid-treatment, at reception's lunch, or after hours — so it goes to voicemail, and most patients don't leave one. They call the next practice down the medical-aid list. Your front desk can't catch every call. Remi answers all of them, instantly, around the clock.
How a call goes
No menus, no “press 1.” Remi just talks — and the caller can interrupt naturally, the way they would with a person.
Anything clinical or sensitive is escalated to a person, with a summary — Remi never gives medical advice.
Built for a physio front desk
"Something for my sore neck" → the right assessment or follow-up. It works out what patients mean, not just keywords.
Answers what to bring, referral requirements and what you cover — straight from your practice's knowledge base.
Tracks prepaid session packages and nudges patients when they're running low — so blocks get rebooked.
New patient? The intake form goes out automatically, so they arrive ready and you start on time.
WhatsApp confirmations and reminders at 48h, 24h and 2h — fewer empty slots and late cancellations.
Clinical, sensitive or complex? Remi takes a message or hands off to a person, with a summary — never winging it.
One hire, four jobs
Answering is just Remi's first job. The same AI employee also works your money, your quiet slots and your daily admin — and reports the rand value it brings back every month.
Keeps treatment plans on track — reminders on the follow-up rhythm your practitioners set, confirmation calls before long sessions, and a morning brief of the day's list.
Chases outstanding patient balances and gap amounts over WhatsApp & email with one-tap payment links — politely, until settled. From R299/mo as PaidUp.
Re-books patients who dropped off mid-plan and turns recovered patients into the Google reviews that bring referrals — you approve every campaign.
Meet the whole team on the Remi homepage →
Practice-ready
Remi runs alongside your booking system — no rip-and-replace — and treats patient information the way a healthcare practice has to.
Pricing
R2,900/mo
vs R10,800/mo for a full-time medical receptionist who still goes home at 5
Want invoice chasing & the full back office too? See all of Remi →
See it on your line
Leave your details and we'll set up a live demo on your own number, so you can hear the latency and voice quality yourself — no obligation.
Prefer WhatsApp? Message us here →
Tap “Talk to Remi” in the corner to have a live conversation with it right now — then put it on your practice number in a couple of days.
Book a free demoOr start your trial — from R2,900/mo
Questions
Yes — Cliniko, Nookal and Google Calendar. Remi reads live availability before it offers a time, then writes the booking, reschedule or cancellation back into your diary, so the practice management system stays the single source of truth.
That is most of the traffic on a physio line, and it is exactly what Remi is for. It finds the patient, offers real open slots, moves the appointment and confirms it — on a call or over WhatsApp, at nine at night if that is when the patient remembers.
It sends automatic reminders ahead of each appointment and makes rescheduling effortless, which is what actually moves the number — a patient who can move an appointment in ten seconds does not silently skip it.
Yes. We sign a POPIA operator agreement, data is stored securely on EU-hosted infrastructure, and Remi escalates anything clinical to you rather than answering it. It does not give treatment advice.
R2,900/month on Remi · Standard, including 1,000 talk-minutes and then R1.85/min, with a free 1-week trial to hear it on your own line first.
More of Remi